Support Policy

At Chitthirala Edible Oils and Foods Pvt Ltd, we value our customers and strive to provide exceptional service and support. This Customer Support Policy outlines our commitment to assisting and resolving any concerns or inquiries related to our e-commerce website []. Please read this policy carefully to understand how our customer support operates.

Contact Channels:

We offer multiple channels to contact our customer support team:

Phone Support: Customers can reach us by calling our dedicated customer support helpline at 98481 20020. Our support representatives are available during business hours i.e., from Monday to Saturday from 09:00 am to 5:00 pm to assist with any queries or issues. Our support team is able to assist on business days only and is not available on public holidays, and festivals.

Email Support: Customers can send an email to [email protected] to seek support or raise concerns. We aim to respond to all email inquiries within business hours.

Whatsapp Chat: Our website features a WhatsApp chat option, allowing customers to engage with our support representatives in real time. The Whatsapp chat service is available during business hours and is ideal for immediate assistance.

Support Services:

Our customer support team is trained to provide assistance with the following services:

Order Inquiries: If you have any questions regarding your order, tracking information, or delivery status, our support team is available to provide updates and resolve any concerns.

Product Information: We are here to help with any inquiries about our products, including ingredients, usage instructions, and product recommendations.

Technical Support: If you encounter any technical issues while using our website, such as login problems, payment processing errors, or any other technical difficulties, our support team is ready to assist you.

Returns and Refunds: Our customer support team can guide you through our return and refund process, including initiating returns, providing return labels, and processing refunds.

General Inquiries: We welcome general inquiries or feedback regarding our website, services, or policies. Our support team will address your questions promptly and provide the necessary information.

Response Time:

We strive to respond to all customer inquiries promptly. Our commitment is to acknowledge and respond to customer inquiries within business hours. In cases where additional research or investigation is required, we will keep customers informed about the progress and provide regular updates until a resolution is reached.

Escalation Process:

In the rare event that your concern or issue needs to be adequately addressed, we have an escalation process in place. If you believe your issue requires further attention, you may request to escalate your concern by contacting our support team. Our escalation process ensures that your concern receives proper attention from our management team, who will work diligently to find a satisfactory resolution.

Feedback and Improvement:

We value our customers' feedback and strive to continuously improve our customer support services. We encourage customers to share their experiences and suggestions to help us enhance our support system. You can provide feedback through our website, email, or by speaking to our support representatives directly.


Our customer support team is committed to providing excellent service and support throughout your shopping experience at [email protected]. We are dedicated to resolving any issues or concerns you may have and ensuring your satisfaction. If you require any assistance, please don't hesitate to contact our customer support team through the provided channels.

Thank you for choosing Chitthirala Edible Oils and Foods Pvt Ltd. We appreciate your trust in our products and services.

Chitthirala Edible Oils and Foods Pvt Ltd

Customer Support Team